“Cloud Connect credentials are not working.”
“Cloud Connect is not syncing.”
“Appointments are not syncing.”
“Cloud Connect has been deauthorized.”
“Specific provider’s appointments are not syncing."
|Is it your first time setting up Cloud Connect?||
Refer to Setting Up Ocean Cloud Connect.
|Are credentials producing an error?||
Verify that credentials are entered correctly. If your credentials are provided by an EMR vendor, contact your EMR representative to resend credentials.
|Was Cloud Connect deauthorized?||
Refer to Re-Authenticating Ocean Cloud Connect.
|Is there a green or blue sync progress indication banner under the Sync Status window?||
A green sync bar indicates a successful configuration. A blue bar listing the last scheduled sync also indicates success. If neither are visible, reconfigure Cloud Connect.
|If a specific provider is not syncing, did you check the provider’s list to see if the provider is selected?||
Have client sign into Cloud Connect > Sync Status > Edit Settings. The first dropdown menu, Sync Appointments For Provider(s), is the full providers' list for the instance.
|Is the site still using OceanConnect?||
Refer to Troubleshooting: OceanConnect (Legacy).