“My tablet is not working.”
“My tablet is frozen.”
“How do I switch tablet modes?”
“My tablet is not refreshing.”
“Patient notes are not downloading.”
|Is Cloud Connect running?||
Go into the Patients Tab to see if appointments are syncing or sign into Cloud Connect to see if sync is in progress.
|Is your Ocean Tablet app up to date?||
Update the Ocean Tablet App through the Google Play Store. Search “CognisantMD” and click the “Update” button.
|Is your WiFi working? Are other browser pages opening?||
Check tablet’s WiFi settings.
|Is your tablet in the correct mode?||
If tablet is handed to patients, it must be in “Staff-Initiated” mode. To check, go to Ocean Portal > Tablets > Edit and confirm the value in the Tablet Mode dropdown.
|Have you refreshed the tablet app to change modes?||
Enter a series of “0s” to refresh the tablet app, which is necessary when changing tablet modes.
|If your tablet is frozen, have you tried restarting the tablet?||
Hold the power button and volume down button simultaneously.
|Have you checked the status of the patient's notes?||
Go to Ocean Portal > Patient Tab > "Status” Column