Ontario MoH HCV Service Outage September 18 2018 (Resolved)

The MoH Health Card Validation service is not responding to requests this morning, starting approximately 9:30AM ET. Kiosks that are configured to check the HCV status of health cards may time-out during the check (20s) and report an error to the patient.

For clients using Ocean Kiosks with Ontario HCV, as a short-term measure, you may wish to disable the HCV checking in your tablet settings. To do so, log into your Ocean account, go to the Tablets tab, click on the relevant tablet group "edit" button, and choose "disable" under the HCV tab.

We will continue to monitor the status and update this ticket when the Ministry service is back online.

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Update 11:20 AM ET: The MoH HCV server seems to be responding properly again.

Update 12:40 PM ET: The MoH HCV server is now returning empty invalid results, so sites will again be experiencing errors on check-ins or a flashing screen. We recommend that sites disable HCV as described above until further notice.

Update 5:25 PM ET: We are still seeing invalid responses from the MoH server.

Update 9:45 AM ET: The HCV server seems to be responding properly again.

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