Configure OceanConnect

PS Suite Accuro Other EMRs
  1. Select your EMR.

    • Open the OceanConnect app and select "TELUS PS Suite" from the EMR selection screen.
  2. Activate your OceanConnect app.

    • Type in the (manual) mobile activation code that you obtained from the Preferences window in PS Suite.
    • Note: Be sure NOT to include the dashes (-) when typing in the activation code.
    • If your device has been successfully added, you will see a green checkmark labelled "Device has been added" in the Activation Code dialog box in PS Suite:
    • If successful, you will be brought you to the main OceanConnect screen on your tablet.
  3. Customize your OceanConnect configuration.

    • Schedule Days to Sync
      Set your "Days to Sync" to 1 or 2 days, UNLESS you are planning to use form reminders with a lead time greater than this time interval. (For example, if your site wants to send form reminders 3 days in advance of a patient visit, then a minimum of 3 days' synchronization is required.)
    • Note: More internet bandwidth is required for longer time intervals for appointment synchronization.
    • Mark appointments as Arrived in the next (hours)
      This field allows you to define the time range after a patient checks in at the kiosk, in which you'd like to mark their appointment(s) as arrived (e.g. if you set this to 2 hours, any appointments that a patient is booked for, within 2 hours of them checking in at the kiosk, will be flagged as arrived).
      Walk-In Provider / Walk-In Create Appointments at
      To learn how to set up your kiosk to accept walk-ins, please refer to "Set Up OceanConnect to Support Walk-In Patients".
    • Sync Appointments From
      If you do not want to synchronize the appointment schedule for all of your providers, you can select which providers' calendar(s) you would like to sync appointments by clicking on the "All providers" button and checking off providers, as appropriate.
  4. Save and test your OceanConnect configuration.

    • If you have made any configuration changes in the OceanConnect app, ensure that you have clicked “Save Configuration”.
    • Once your settings have been saved, click "Sync Appointments Now" and allow a few minutes for your appointments in PS Suite to synchronize with Ocean.
    • Once the sync has completed, verify your appointment synchronization with PS Suite by logging in to the Ocean Portal and verifying that the patients from your booked appointments in PS Suite have appeared in the Patients tab of the Ocean Portal.

Congratulations! Your OceanConnect is now set up and ready to go.

To learn more about OceanConnect, please refer to "Understanding Ocean Connect".

If you're having trouble with OceanConnect, please refer to these troubleshooting steps.

Overview of the OceanConnect Fields
Appt Reminder Sent Custom Status Name
For Accuro Users: If you are planning on using Ocean Reminders, you will want to create a custom status in your Accuro that will flag the patients' appointment when an Ocean Reminder email has been sent to them. This field of the OceanConnect app must match the name of the custom status that you create for it in your Accuro. For more details about configuring this custom status on the Accuro side, please refer to "Set Your Custom Status".
Schedule Days to Sync
The default setting for this field is 7 days. Keep this setting, UNLESS you are planning to use form reminders with a lead time greater than this time interval. (For example, if your site wants to send form reminders 14 days in advance of a patient visit, then 14 days is required.)
Letter Type
For Accuro Users: This field will allow you to choose which letter type you want your Ocean-generated notes to enter Accuro as (e.g. clinical note, letter, etc.).
Combine Progress Notes
If this checkbox is checked off, if a patient fills out multiple Ocean eForms, all resultant notes from that eForm will go into one single encounter note entry in the patient's chart (vs. each form creating a separate encounter for each Ocean eForm completed).
Use Custom Fields
For Accuro Users: Check this checkbox if you have custom demographics fields set up in your Accuro EMR and you would like to patients to be able to populate these fields by completing Ocean eForms. For more details on mapping your Ocean eForm fields to your custom demographics fields in Accuro, please refer to: "Mapping Answers from an Ocean eForm to a Custom Demographics Field".
Click here to authorize Ocean
For Accuro Users: Takes you to the Accuro EMR REST API log in page that allows you to authorize Ocean.
Sync Appointments Now
Manually synchronizes appointments. OceanConnect will automatically synchronize with your appointments in your EMR appointment schedule with the patients in your Ocean Portal every 30 minutes. Once the sync is complete, you should see all your patients with upcoming appointments listed in the Patients tab of your Ocean Portal.
Note: You will rarely need to sync your appointment, as OceanConnect will automatically synchronize appointments in your EMR appointment schedule with the patients in your Ocean Portal every 30 minutes.
  • Alternatively, you can also manually synchronize your appointments from the Patients tab of the Ocean Portal by selecting "Synchronize Appointments" from the Actions menu. This will force OceanConnect to synchronize appointments with the EMR appointment schedule, extracting, encrypting, and uploading patients with upcoming appointments.
View Log
Shows you a log of OceanConnect activity that can be sent to CognisantMD for troubleshooting purposes.
Clear Activation
For Accuro users, this clears your OceanConnect URL, Tenant, UUID, and REST API login information, disconnecting Ocean and Accuro.
For PS Suite users, this clears your OceanConnect Mobile Activation Code, disconnecting Ocean and PS Suite.
Change EMR
Takes you back to the EMR selection screen.
Open Ocean Tablet
Opens the Ocean Tablet app on your device.
Save Configuration
Save changes that you've made to the configuration settings and start OceanConnect.
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