Ontario MoH HCV Service Outage July 5, 2018 (RESOLVED)

The MoH Health Card Validation service is timing out this morning, starting approximately 10:45AM ET. Kiosks that are configured to check the HCV status of health cards may time-out during the check (20s) and report an error to the patient.

For clients using Ocean Kiosks with Ontario HCV, as a short-term measure, you may wish to disable the HCV checking in your tablet settings. To do so, log into your Ocean account, go to the Tablets tab, click on the relevant tablet group "edit" button, and choose "disable" under the HCV tab.

We will continue to monitor the status and update this ticket when the Ministry service is back online.

---

Update 4:10 PM ET: The MoH HCV server seems to be responding properly again. Issue resolved.

Have more questions? Submit a request