June 2018: Complimentary Kiosk SimulCharge Replacement Offer!
If you are currently using the Ocean Check-In Kiosk, you will know that one of the peripheral components within your kiosk is a small charge-splitter, called the Lava SimulCharge USB.
Unfortunately, we have recently become aware of an issue with this component, which may cause the SimulCharge USB device to become unreliable and, over time, it could potentially reduce the life of your kiosk tablet.
While these issues may not affect all of our customers, as part of our commitment to customer service, we have decided to replace the old model of SimulCharge USB devices for all of our Ocean kiosk clients at no additional charge. The manufacturer has ensured us that the new model is more reliable and robust than the previous version, and it has been designed to support extended commercial use.
In your complimentary SimulCharge replacement package, you will find your upgraded SimulCharge device, as well as a set-up diagram to help you re-assemble your kiosk. As an added protection, the SimilCharge manufacturer highly recommends that you install their recently-released battery modulation app (instructions are included in the package).
Finally, we would greatly appreciate it if you could use the enclosed, self-addressed, stamped envelope to return your existing SimulCharge USB device.
We sincerely hope that you will be satisfied with your new kiosk upgrade. Please don't hesitate to reach out to us if you have any questions about any of the above.
We would also love to hear how things are going! When time permits, please let us know if there’s anything we can do to help make Ocean better for you by filling out our quick survey at: ocean.tips/feedback.