What email notifications will patients receive regarding their eReferrals?

If the patient’s email address and consent to receive eReferral notifications via email was provided at the time the eReferral was sent, the patient will receive email notifications when any of the following changes are made to their referral.

  • Sent Referrals

    • When the eReferral is first sent, the patient will receive an email informing them that a health referral was sent for them, and they will be notified when an appointment is booked.
    • If the eReferral is sent for a walk-in health service, the patient will receive the following email notification instead.

    Forwarded Referrals

    • When the patient’s referral is forwarded from a site such as central intake to another site, they will receive an email notifying them of this action.
  • Booked Referrals

    • When an appointment has been booked for the patient's referral, or booking comments have been updated by the referral recipient, the patient will receive an email notifying them of their appointment booking with the option to confirm the appointment.
  • Rescheduled Referrals

    • If the appointment booking date, time, or medium for a referral is changed, the patient will receive an email, notifying them of this scheduling change, again with the option to confirm the appointment.
  • Appointment Reminders

    • If the referral recipient site has activated Appointment Reminders, for their referral appointments, the patient will receive a reminder notification a certain number of days before their scheduled appointment.
  • Declined Referrals

    • If the referral is declined by the referral recipient, they can choose to notify the patient of this declination.
    • If the referral decliner chooses to notify the patient, the patient will receive an email, notifying them of this declination (booking comments will vary based on the reason for declining the referral).
    • Note: A referral may be declined for various reasons, such as if the receiving site determines that it is not appropriate or if it is incomplete.
  • Cancelled Referrals

    • If the referral is cancelled by the referring provider, they can choose to notify the patient of this cancellation.
    • If the referral canceller chooses to notify the patient, the patient will receive an email notifying them of this cancellation (booking comments will vary based on the reason for cancelling the referral).
    • Note: A referral may be cancelled likely because it has already been booked or the patient/referring provider has changed their mind about requesting the referral.
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