This is likely because the timezone on your OceanConnect tablet does not match your current tablet. This can be easily fixed by following the instructions below.
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Correct the time zone on your OceanConnect tablet.
- Open the Settings app on your dedicated OceanConnect tablet.
- Enter the "Date and time" section and select your correct time zone.
- Consult this list of time zones if you are unsure which one your clinic is located in.
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Clear all your incorrect appointments from the Ocean Portal.
Warning:
It is a good idea to complete this step after working hours, so as not to disrupt any regular Ocean use at your clinic.
- Log in to the Ocean Portal.
- Navigate to the Admin tab and enter the "Site Features" section (selected from the menu along the left).
- Click the "Delete" button beside the "Delete All Patients in Site?" field. This will remove any patients that have been uploaded into Ocean in your Patients tab.
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Re-upload your patients into Ocean with the correct appointment times.
- Go back to your OceanConnect tablet and click the "Sync Appointments Now" button.
- Clicking this button will force OceanConnect to synchronize appointments with your EMR appointment schedule, extracting, encrypting, and uploading patients with upcoming appointments.
- Once the sync is complete, you should see all your patients with upcoming appointments listed at the correct time in the Patients tab of your Ocean Portal.
