Ocean fees are incurred only when you use our services. At the end of each month, an automated process will gather together all the "billable items" (i.e. days of tablet usage, web questionnaires sent, etc.) into an invoice and send it to the "payer" on your account, which you can set in the "Billing" section of the Admin view of the Ocean Portal.
If you are billed through a EMR vendor, your Ocean usage will be reflected on the bill provided by the EMR provider.
Paying via Credit Card
- CognisantMD accepts payments from the following credit cards: Visa, MasterCard, and American Express.
- To enable automatic payments via credit card, sign into the Ocean Portal.
- Click on your name at the top right and select "Billing" from the menu options.
- Click the "Add a Credit Card" button and enter your credit card information.
- Return to your site's home page and navigate to the the Admin view.
- Enter the "Billing" section of the Admin view (selected from the menu along the left). Confirm that the "Account Payer" at the top is set to your user name.
- Enter the "Site Account" section of the Admin view. Add your clinic's billing manager's email to the "Finance Administrator Email" field. If this field is left blank, invoices will only be sent to the site payer's email address.
