System maintenance is normally done Tuesday nights between 9pm and 11pm ET.
There is never any impact on patient privacy, as all PHI is encrypted using private encryption keys that are not shared with CognisantMD staff.
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Security & Encryption FAQ
- What are the privacy impacts of patient emails?
- How do I protect the privacy of my site's shared encryption key?
- What personal health information (PHI) is stored in Ocean?
- How does CognisantMD validate referrers as legitimate health service providers (HSPs)?
- How does CognisantMD validate health service directory listings as legitimate healthcare providers?
- Privacy Policy: How does CognisantMD adhere to the 10 Privacy Principles of PHIPA?
- What is CognisantMD/Ocean's Role Under PHIPA?
- How do Ocean customers avoid privacy and/or security risks when using Ocean?
- How long are patient records (with PHI) kept in Ocean?
- Does patient data reside on the tablet?