Creating Canned Responses for Bookings and Messages*

Note for Ontario Users: In Ontario, Ocean eConsults are currently in a limited release. For more information on eConsult in Ontario as part of the Ontario eServices Program, please review the Overview of eConsults in Ontario article.

You can optionally choose to set up canned messages that can be sent to the patient in advance of their appointment and/or that can be sent to the referrer/sender.

This is an an optional part of setting up eConsults and/or eReferrals.

  • When processing and managing incoming eConsults and/or eReferrals, recipients have the ability to add canned messages. These canned messages can be sent to patients at the time of booking for eReferrals and can be sent as messages to the Sender for eConsults and/or eReferrals. 
Canned Booking Comments Canned Messages to Sender
  • Log in to the Ocean Portal.
  • Navigate to the Admin Settings page and click Canned Responses.
  • From the Canned Responses screen, select the "New Canned Response" button under the "Canned Responses for Booking Comments" section
  • Give your response a title and add the text into the text field.
  • Click the "Save" button to save your canned comments.
  • Now, next time you are processing a consult or referral, you can select one of your canned responses using the dialogue bubble in the "Scheduling" section of the referral.
  • Note: Canned booking comments are selected from the speech bubble icon in the "Scheduling" section, NOT the "Notes" or "Messaging" sections. 
  • Note: An example of a canned booking comment could be an alternate location that the patient is to be seen for their appointment.
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