By default, Patient Messages will appear to be sent from "firstname.lastname@example.org", which can be confusing for patients.
Rest assured, you can change this 'From' address to your clinic's name.
- By default, emails sent to patients from Ocean on your behalf use "email@example.com" as the email address that the email has been sent "From".
- However, you can easily customize this name that appears to recipients. Login to the Ocean Portal. Click "Menu" in the top left corner and select "Admin". In the Site Account tab on the left, update the “Email Friendly Name” field.
- Clinics that want to customize their “From” email address are required to have their own domain name and the ability to modify DNS records with the domain name registrar. Making this change requires that an SPF record be added indicating that the Ocean email servers are permitted to send email on your domain's behalf. Learn how to do this in the following guide: Email Patients Using Your Own Email Address.