We are currently experiencing an issue affecting Ocean eReferrals and Website Forms. Email notifications for newly submitted website forms and eReferrals are not being received by the designated recipients due to a bug introduced in the November 24th Ocean platform release.
[Nov 29, 9:20 PM]: We have identified the root cause and are releasing a fix tonight. We will update this announcement as further information becomes available. Please email us at support@cognisantmd.com if you have any additional questions.
[Nov 30, 10:0 AM] We released the fix last night and have verified that email notifications are now being sent for newly submitted website forms and eReferrals. Ocean is also in the process of sending any email notifications that were missed since November 24th.
Please email us at support@cognisantmd.com if you have any additional questions.